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Privacy Policy

Effective 11 March 2026 · Last Updated 11 March 2026

1. Introduction

Grayn.ai ("we", "us", or "our") operates Grayn.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

• Account Information: Name, email address, and authentication credentials when you create an account.
• Advertising Platform Data: Data retrieved from connected advertising platforms (Meta, Google, TikTok) via OAuth, including campaign metrics, spend data, and performance analytics.
• Usage Data: Information about how you interact with our service, including queries, feature usage, and session data.
• Communication Data: Slack workspace information when you connect our Slack integration.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

• To provide, maintain, and improve our advertising analytics service.
• To process and respond to your natural language queries about ad performance.
• To deliver alerts and scheduled reports via Slack or email.
• To communicate with you about service updates and support.
• To ensure security and prevent fraud.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in operating our platform (hosting, analytics).
• Advertising platforms solely for retrieving your campaign data via authorized OAuth connections.
• Law enforcement when required by applicable law.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure OAuth token storage, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us or using our data deletion process.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, please contact us at the email below.

8. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the Last Updated date.

10. Contact Us

Grayn.ai · hello@grayn.ai

Terms of Service — Slack App Edition

Effective 20 March 2026 · Last Updated 20 March 2026

1. Welcome to Grayn

Agreement between user and Y77 Limited trading as Grayn. Governs access to the Grayn app via Slack Marketplace, grayn.ai, and app.grayn.ai. Grayn is a Slack-native AI agent for marketing teams: campaign analysis, reporting, budget pacing, competitor research, and creative ideation. By installing or using Grayn, you agree to these Terms.

2. Eligibility

• Must be at least 16 years of age.
• Must be an authorised user of the Slack workspace where Grayn is installed.
• If installing for an organisation, you must have authority to accept these Terms on behalf of that organisation.

3. Installation & Accounts

• Installed via Slack Marketplace using OAuth scopes displayed during install.
• You are responsible for ensuring workspace admin has approved the install.
• You are responsible for all activity that occurs through Grayn in your workspace.
• You must provide accurate information when setting up your account.

4. Free Trial

• Duration: typically 14 days, stated at sign-up.
• Core features included; some advanced features reserved for paid plans.
• No charge during trial. Billing starts after trial ends if not cancelled.
• Auto-converts to paid subscription if not cancelled before trial ends.
• One trial per organisation or Slack workspace.
• Trial data deleted within 30 days of trial expiry if not converted.

5. Subscription & Billing

• Subscription basis, fees in USD, excludes taxes unless stated.
• Auto-renews monthly or annually unless cancelled before renewal date.
• Upgrades take effect immediately with prorated billing.
• Downgrades take effect at the start of the next billing cycle.
• Failed payments may result in suspended access.
• Fees are generally non-refundable. Contact support@grayn.ai for billing issues.

6. Acceptable Use

You must not:

• Use Grayn for any illegal, harmful, or unlawful purpose.
• Reverse-engineer, decompile, or extract source code of Grayn's AI or platform.
• Circumvent usage limits, rate limits, or security measures.
• Resell, sublicense, or redistribute access without written consent.
• Generate misleading, fraudulent, or deceptive content.
• Transmit malware, spam, or harmful code through the Service.
• Degrade or compromise the performance of Slack's services.
• Display advertising within the Slack platform using Grayn.
• Use Grayn for surveillance or user profiling unrelated to its function.

7. Data Processing & Privacy

• Processes only messages directed to or mentioning Grayn — not all workspace messages.
• Processes marketing data from connected platforms (Meta, Google, AppsFlyer) via authorised OAuth.
• Never trains LLMs or generative AI models with Slack Data.
• Never sells, rents, or shares Slack Data with third parties.
• Never uses Slack Data for advertising or unrelated user profiling.
• Slack Data deleted within 14 business days of uninstallation.
• GDPR: Grayn acts as data processor; you remain data controller. DPA available on request.

8. AI-Generated Outputs

• Outputs may not be 100% accurate, complete, or free from errors.
• Always review critical business decisions independently.
• You are solely responsible for how you use AI-generated outputs.
• Grayn does not provide financial, legal, or regulatory advice.
• Results depend on the quality and completeness of data you provide.

9. Service Level Agreement

99.9% uptime target, measured monthly. Excludes scheduled maintenance, Slack outages, third-party API issues, and force majeure.

• 99.0%–99.9% uptime: 5% credit of monthly fee
• 95.0%–99.0% uptime: 15% credit of monthly fee
• Below 95.0% uptime: 30% credit of monthly fee

Support: Critical within 2 hours, Major within 8 hours, General within 1 business day.

10. Intellectual Property

• Grayn platform, AI models, and brand owned by Y77 Limited.
• You own your data. No ownership is transferred.
• Limited licence granted to process your data solely to provide the Service.
• Feedback you provide may be used to improve Grayn without compensation.

11. Limitation of Liability

• Total liability capped at fees paid in the 12 months preceding the claim.
• Not liable for indirect, incidental, consequential, or punitive damages.
• Not liable for decisions made based on AI-generated outputs.
• Not liable for outages or changes to third-party services including Slack.

12. Termination

• You can cancel anytime via account settings or by uninstalling from Slack.
• Cancellation takes effect at end of current billing period.
• We may terminate for breach of Terms, non-payment, or service discontinuation.
• All Slack Data deleted within 14 business days of termination.
• Non-Slack data available for export for 30 days, then permanently deleted.

13. Governing Law

These Terms are governed by the laws of England and Wales. Disputes subject to exclusive jurisdiction of the courts of England and Wales.

14. Contact

Y77 Limited (trading as Grayn) · 353 High Street North, London, England, E12 6PQ · support@grayn.ai

Data Deletion Policy

Effective 11 March 2026 · Last Updated 11 March 2026

1. Your Right to Data Deletion

At Grayn.ai, we respect your right to control your personal data. You may request deletion of your data at any time.

2. How to Request

• Email: hello@grayn.ai with subject line "Data Deletion Request"
• In-App: Settings → Account → Delete Account

3. What Data Will Be Deleted

• Account profile and authentication credentials
• Connected advertising platform OAuth tokens and cached campaign data
• Slack integration tokens and configuration
• Query history and saved reports
• Alert configurations and notification preferences
• Any other personal data associated with your account

4. Data We May Retain

• Billing and transaction records as required by financial regulations
• Anonymised, aggregated analytics data that cannot identify you
• Data required to comply with legal obligations or resolve disputes

5. Processing Timeline

We will acknowledge your deletion request within 2 business days and complete deletion within 30 days. In some cases, up to 90 days for all backups and cached copies to be fully purged.

6. Verification

To protect your privacy, we may verify your identity before processing a deletion request. This may include confirming your email address or providing additional identifying information.

7. Consequences

Data deletion is permanent and irreversible. Once deleted, you will no longer be able to access your Grayn.ai account, historical analytics, or saved configurations. You are welcome to create a new account at any time.

8. Contact

Grayn.ai · hello@grayn.ai