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Privacy Policy
Effective 11 March 2026 · Last Updated 11 March 2026
1. Introduction
Grayn.ai ("we", "us", or "our") operates Grayn.ai. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our service.
2. Information We Collect
- Account Information: Name, email address, and authentication credentials.
- Advertising Platform Data: Data from Meta, Google, TikTok via OAuth.
- Usage Data: Queries, feature usage, session data.
- Communication Data: Slack workspace information.
- Technical Data: IP address, browser type, device information, cookies.
3. How We Use Your Information
- To provide, maintain, and improve our advertising analytics service.
- To process natural language queries about ad performance.
- To deliver alerts and scheduled reports via Slack or email.
- To communicate about service updates and support.
- To ensure security and prevent fraud.
4. Data Sharing
We do not sell your personal data. We may share with service providers, advertising platforms via OAuth,
and law enforcement when required.
5. Data Security
Encryption in transit and at rest, secure OAuth token storage, regular security audits.
6. Data Retention
Retained while account is active. Request deletion at any time by contacting us.
7. Your Rights
Access, correct, delete, or port your personal data. Contact us to exercise rights.
8. Cookies
Essential cookies for auth/session. Analytics cookies for usage. Control via browser settings.
9. Changes to This Policy
Material changes notified by posting new policy and updating the date.
10. Contact Us
Grayn.ai · hello@grayn.ai
Terms of Service — Slack App Edition
Effective 20 March 2026 · Last Updated 20 March 2026
1. Welcome to Grayn
Agreement between user and Y77 Limited trading as Grayn. Governs access via Slack Marketplace, grayn.ai,
and app.grayn.ai. By installing or using Grayn, you agree to these Terms.
2. Eligibility
- Must be at least 16 years of age.
- Must be an authorised Slack workspace user.
- If installing for an organisation, must have authority to accept Terms.
3. Installation & Accounts
- Installed via Slack Marketplace using OAuth scopes shown during install.
- Responsible for workspace admin approval and all activity through Grayn.
4. Free Trial
- Typically 14 days. No charge during trial.
- Auto-converts to paid if not cancelled. One trial per organisation.
- Trial data deleted within 30 days if not converted.
5. Subscription & Billing
- Fees in USD, auto-renews monthly or annually.
- Upgrades immediate with prorate; downgrades next cycle.
- Fees generally non-refundable. Contact support@grayn.ai for
billing issues.
6. Acceptable Use
- No illegal, harmful, or unlawful use.
- No reverse-engineering or reselling access.
- No misleading content, malware, or advertising within Slack.
7. Data Processing & Privacy
- Processes only messages directed to Grayn — not all workspace messages.
- Never trains LLMs with Slack Data. Never sells or shares Slack Data.
- Slack Data deleted within 14 business days of uninstallation.
8. AI-Generated Outputs
- Outputs may not be 100% accurate. Always review critical decisions independently.
- Grayn does not provide financial, legal, or regulatory advice.
9. Service Level Agreement
99.9% uptime target. Credits: 99–99.9% = 5%, 95–99% = 15%, below 95% = 30% of monthly fee.
10. Intellectual Property
- Grayn platform owned by Y77 Limited. You own your data.
11. Limitation of Liability
- Total liability capped at 12 months fees paid.
- Not liable for indirect damages or AI-output decisions.
12. Termination
- Cancel anytime. All Slack Data deleted within 14 business days.
13. Governing Law
Laws of England and Wales.
14. Contact
Y77 Limited · 353 High Street North, London E12 6PQ · support@grayn.ai
Data Deletion Policy
Effective 11 March 2026 · Last Updated 11 March 2026
1. Your Right to Data Deletion
You may request deletion of your data at any time.
2. How to Request
- Email: hello@grayn.ai with subject "Data Deletion Request"
- In-App: Settings → Account → Delete Account
3. What Data Will Be Deleted
- Account profile and authentication credentials
- OAuth tokens and cached campaign data
- Slack integration tokens and configuration
- Query history, saved reports, alert configurations
4. Data We May Retain
- Billing records required by financial regulations
- Anonymised aggregated analytics · Data required by law
5. Processing Timeline
Acknowledged within 2 business days, completed within 30 days. Up to 90 days for backups.
6. Verification
We may verify your identity before processing via email confirmation.
7. Consequences
Deletion is permanent and irreversible. You may create a new account at any time.
8. Contact
Grayn.ai · hello@grayn.ai