This Privacy Policy explains how Grayn.ai collects, uses, discloses, and safeguards your information when you use our service. Effective 11 March 2026.

1. Information We Collect

• Account Information: Name, email address, and authentication credentials when you create an account.
• Advertising Platform Data: Data retrieved from connected platforms (Meta, Google, TikTok) via OAuth — campaign metrics, spend data, and performance analytics.
• Usage Data: Queries, feature usage, and session data.
• Communication Data: Slack workspace information when you connect our Slack integration.
• Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

• To provide, maintain, and improve our advertising analytics service.
• To process and respond to your natural language queries about ad performance.
• To deliver alerts and scheduled reports via Slack or email.
• To communicate with you about service updates and support.
• To ensure security and prevent fraud.

3. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers who assist in operating our platform (hosting, analytics).
• Advertising platforms solely for retrieving your campaign data via authorised OAuth connections.
• Law enforcement when required by applicable law.

4. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure OAuth token storage, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting us or using our data deletion process.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at hello@grayn.ai.

7. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the Last Updated date.

9. Contact Us

Grayn.ai · hello@grayn.ai